Q. I forgot my password. How can I reset it?
A. Click on “Account” in the upper right corner of the website, and you will see a button that says “Forgot”? If you can’t find it, you can access it by clicking here.
Q. What are your accepted forms of payment?
A. We accept Credit Card (Visa, American Express, Discover, Mastercard), Wire Transfer, and Check.
B. If your Billing and Shipping Addresses do NOT Match, we require Wire Transfer for first time Orders.
Q. What are your hours?
A. We are open Monday to Friday from 7:00 AM to 5:00 PM MST.
Q. How can I contact a sales representative?
A. You can reach our sales team by either calling 801-532-2706, sending an email to sales@rspsupply.com, or using our live chat feature on the website during our business hours.
Q. Why is my order not going through? (or why am I seeing a "null error" when checking out?)
A. If your order is not processing, it is most likely related to the information entered for your payment method. When entering your card information, it is important that your address information matches what is currently on file at your card institution. Additionally, you will want to make sure that the card numbers and CVV are entered correctly.
Q. How do I return a purchase?
A. Have your return pre-authorized by emailing us at orders@rspsupply.com to obtain a Return Authorization Number. Unfortunately, we cannot accept unauthorized returns, and these will be re-shipped at the buyer's expense.
Write the Return Authorization Number on the packing slip or invoice copy and include it with your return. Also, please write the Return Authorization Number on the outside of the box or envelope being returned.
Merchandise being returned should be in new and resalable condition and must be returned in its original packaging along with any certifications, instructions, etc.
Please click here to view our full return policy including any applicable restocking fees.
Q. Where is my refund?
A. Refunds are processed once we receive the returned item on an approved RMA or are notified of a cancellation. Your refund will be processed back to the original payment method. Please be aware that refunds may take 5 - 10 days to show up in your account.
Q. Can I do In-Store pickup?
A. Yes, orders can be picked up at our main office located at 710 S Redwood Rd, North Salt Lake, UT 84054 during normal business hours. If the part ordered needs to be brought in from the factory, inbound charges for LTL items (freight) will apply.
Q. What is the Free shipping policy?
A. We offer free FedEx ground shipping on parcel items to the lower 48 states in the USA. For more details, please click here.
Q. When will my order arrive?
A. Orders placed for standard in-stock items are normally processed within 24 hours (next business day for weekend orders), plus you should allow shipping time based on your ship via option selected.
Q. How can I verify if an item is in stock?
A. You can verify stock by either calling 801-532-2706, sending an email to our sales team, or using our live chat feature on the website during our business hours.
Q. Why have I received an email saying the item I've ordered is out of stock?
A. In rare cases when an item runs out of stock after your order is placed, we’ll contact you ASAP to advise you of the lead time and suggest alternative items (if applicable). Note that if we don’t receive a response from you within 3 business days, we reserve the right to refund your order in full.
Q. Will I still be charged for my order before it ships?
A. You will be charged at the time you place an order unless you are on approved Net30 credit terms with us. If you would like to cancel your order, reach out to our returns department here and they will promptly take care of your request.
Q. Why does my order keep getting delayed?
A. Ongoing global supply chain constraints may cause some items to experience shipping delays. We continue to work through these industry-wide challenges which are resulting in pricing volatility and longer-than-normal delivery times for many manufacturers. We are working hard to provide our best estimates and delivery options in order to get your products to you as soon as possible.
Q. When should I see tracking information for my order?
A. After you place an order, you will receive an estimated ship date within 24-36 hours. You’ll receive tracking info as soon as your package ships, via the email you placed your order with. Make sure to check all inboxes, including your spam folder, if you can’t find your shipping confirmation.
Q. Why does my tracking number say delayed?
A. If your tracking status says "delayed," that means an unforeseen logistic issue occurred and the delivery date will be postponed to a later time. If your shipment is delayed, contact our sales team so that we can reach out to the carrier for an update.
Q. What should I do if my order arrived damaged?
A. DO NOT REFUSE THE SHIPMENT. Damages need to be noted with the driver. If your item was damaged in transit, be sure to take photos of the packaging/box with the shipping label included. Send your order number, photos of the box, and damaged item to orders@rspsupply.com so that we can file a claim with the courier.
Do you have any additional questions? Feel free to give us a call, email, or chat with us M-F between 7:00AM to 5:00PM MST. 801-532-2706 or sales@rspsupply.com
Note - Orders will not be processed or shipped over the weekend or holidays.