RSP Supply Return Policy 

 
 
General Policy 
These are RSP Supply's Standard Return Policies applicable only to products purchased by you directly from the RSPSupply.com website. 

 
  • All product returns require a Return Merchandise Authorization (RMA) number.  You may obtain an RMA number by contacting RSP Supply Customer Service by calling us at 888-532-2706 or emailing orders@rspsupply.com 

  • Any return for a refund must be done within 30 days of purchase. Some returns may be subject to a restocking fee depending on the manufacturer. Below is a list of Manufacturers and their restocking fees. 

  • Products that are not eligible for return and will be sent back to you at your cost and expense if received by us: 

  • Any product not purchased from RSPSupply.com 

  • Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number 

  • Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product. (All packaging must be the original packaging in new condition without markings or damage) 

  • Any product that exhibits physical damage 

 

Out-of-Stock (Back-Order) Items 
If RSP Supply no longer carries an item that is sent in for replacement, or if that item is simply out of stock, the item will be sent to our Back-Order RMA Department. You will be notified via email of two options: 1) RSP Supply can send you a comparable replacement item, or 2) RSP Supply can issue you a refund at the current market value of the product. A current-market-value refund may not exceed the original invoice price. If the item is returned within 30 days of the original invoice date, a full refund will be issued except in cases of manufacturer restocking fee. 
 
Standard Return Policy 

  • Return for refund within: 30 days 

  • Return for replacement within: 30 days 

  • Restocking Fee: Some Manufacturers 

 

This is our Standard Return Policy. Items covered by this policy (Non-electrical or Stock items) must be returned to RSP Supply within 30 days of the date of delivery for this policy to apply. “Return” constitutes receipt of the product by RSP Supply, and not the mere issuance of an RMA. 
 
Limited Replacement Only Return Policy 

 
  • Return for refund within: non-refundable 

  • Return for replacement within: 30 days 

 

Items covered by this policy (Electrical or Non-Stock items) must be returned to RSP Supply within 30 days of the delivery date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item, if the original is no longer available. “Return” constitutes receipt of the product by RSP Supply, and not the mere issuance of an RMA. All electrical items returned will be tested by the manufacturer to ensure they have not been damaged. 
 
Special Order or Custom-Made Products 

 
This is our Final Sales Return Policy. This policy controls over any special order or custom-made products. Please contact the manufacturer for any concerns. 

FINAL SALES RETURN POLICY--NO REFUNDS/EXCHANGES/REPLACEMENTS 

 
  • No Refunds 

  • No Exchanges 

  • No Replacements 

  • No Returns 

 

 
Specific Return Policies by Product/Manufacturer 

Absolute Process Instruments (API) Products  

A 20% restocking fee will be assessed on any canceled order that has shipped or for any product returned for credit. All approved products must be returned to RSP Supply within 30 days of the invoice date for this policy to apply. Include the RMA# provided by RSP Supply and information regarding the reason for the return with the returned product. Only new and unused products in their original packaging and less than 6 months old may be returned for credit. Installed, used, damaged, modified, or customized products cannot be returned for credit. API reserves the right to examine all returned products and determine the type and amount of credit to be issued. 
 
Allied Moulded Products 

Orders must be returned within 30 days of purchase for a partial refund. A 20% restocking fee will apply. Return material will not be accepted without prior written authorization from RSP Supply. Special order, obsolete, discontinued or any material over 12 months old will not be accepted for return.  

Allied Moulded will consider for return: Standard catalog items only. Standard carton quantities in original carton. Materials of current design.  

Allied Moulded will accept return of merchandise which is defective or was supplied in error, by Allied Moulded, for full credit.  
 
Ameresco Solar Products 

Returns will not be accepted without a pre-approved RMA from RSP Supply. Replacement or credit will only be issued after product is deemed defective and under warranty by manufacturer. A 15% restocking fee will apply. All shipping charges are the customer’s responsibility. 

 
 
APG Products 
Returns and allowances must be authorized by RSP Supply in advance. If a return is authorized, RSP Supply will assign a Return Material Authorization (RMA) number which must appear on all related papers and on the outside of the shipping carton. All returns are subject to final inspection and authorization by APG. Returns are subject to restocking charges of 25%. 

 

ALL PRODUCTS RETURNED TO RSP SUPPLY MUST BE CLEAN AND FREE OF ANY HAZARDOUS MATERIALS OR POTENTIALLY HAZARDOUS MATERIALS. Any product returned to RSP Supply that shows any evidence of hazardous material or potentially hazardous material, may be disposed of and no refund or credit shall be provided to Buyer for said returned product. 
 
BB Battery Products 

B.B. Battery is not responsible for batteries that fail due to improper charging or installation; A battery will not be considered defective unless it fails to deliver 60% of its original rated capacity during the warranty period of 12 months after shipment. 
 
Bluewave Products – I can’t find anything on this one  
25% restocking fee on Bluewave products. All approved products must be returned to RSP Supply within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item if the original item is no longer available. “Return” constitutes receipt of the product by RSP Supply, and not the mere issuance of an RMA. 
 
BSP Solar Products 
Returns will not be accepted without a pre-approved RMA from RSP Supply. Replacement or credit will only be issued after product is deemed defective and under warranty by manufacturer. A 15% restocking fee will apply. All shipping charges are the customer’s responsibility. 
 
Danfoss Products 
NO RETURNS 

25% restocking fee on some Danfoss products. All approved products must be returned to RSP Supply within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item if the original item is no longer available. “Return” constitutes receipt of the product by RSP Supply, and not the mere issuance of an RMA. 

Danfoss Drives 

 
  • Box unopened* & ordering another drive of equal or greater value in its place - 25% restocking fee 

  • Box unopened* & not ordering another drive in its place - 35% restocking fee 

  • Box opened but drive not installed** & ordering another drive of equal or greater value in its place - 35% restocking fee 

  • Box opened but drive not installed**& not ordering another drive in its place - 45% restocking fee 

  • Box opened and drive installed - non-returnable 

 

*Unopened = No visual damage to Danfoss packaging material 
**Opened and not installed = Repackaged in original Danfoss packaging material with all loose items originally provided, including operator's manual and hardware kit 

 
Dwyer Products 
Items are returnable up to 30 days after delivery of purchased items. Cost of return shipment is the responsibility of the buyer. Original "Free Shipping" will be deducted from a full product purchase return. Returns received in original conditional with all parts included are eligible for a full product refund after inspection. 15% restocking fee applies to all items returned after 30 days. 
 
Freewave Products 
30% restocking fee on some FreeWave products. All approved products must be returned to RSP Supply within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item if the original item is no longer available. “Return” constitutes receipt of the product by RSP Supply, and not the mere issuance of an RMA. 
 
GE MDS Products 
35% restocking fee on some MDS products. All approved products must be returned to RSP Supply within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item if the original item is no longer available. “Return” constitutes receipt of the product by RSP Supply, and not the mere issuance of an RMA. 
 
Hirschmann Products 
25% restocking fee on some Hirschmann products. All approved products must be returned to RSP Supply within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item if the original item is no longer available. “Return” constitutes receipt of the product by RSP Supply, and not the mere issuance of an RMA. 
 
Hoffman Products 

AIR CONDITIONERS ARE NON-RETURNABLE. 
25% restocking fee on some Hoffman products. All approved products must be returned to RSP Supply within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item if the original item is no longer available. “Return” constitutes receipt of the product by RSP Supply, and not the mere issuance of an RMA. 
 
Maxrad Products 
25% restocking fee on Maxrad products. All approved products must be returned to RSP Supply within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item if the original item is no longer available. “Return” constitutes receipt of the product by RSP Supply, and not the mere issuance of an RMA. 
 
Morningstar Products 
Returns will not be accepted without a pre-approved RMA from RSP Supply. Replacement or credit will only be issued after product is deemed defective and under warranty by manufacturer. A 25% restocking fee will apply. All shipping charges are the customer’s responsibility. 
 
Moxa Products 
25% restocking fee on Moxa products. All approved products must be returned to RSP Supply within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item if the original item is no longer available. “Return” constitutes receipt of the product by RSP Supply, and not the mere issuance of an RMA. 
 
MTE Products 
25% restocking fee on MTE products. All approved products must be returned to RSP Supply within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item if the original item is no longer available. “Return” constitutes receipt of the product by RSP Supply, and not the mere issuance of an RMA. 
 
MuLogic Products 
25% restocking fee on Mulogic products. All approved products must be returned to RSP Supply within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item if the original item is no longer available. “Return” constitutes receipt of the product by RSP Supply, and not the mere issuance of an RMA. 
 
PCTel Products 
25% restocking fee on PCtel products. All approved products must be returned to RSP Supply within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item if the original item is no longer available. “Return” constitutes receipt of the product by RSP Supply, and not the mere issuance of an RMA. 
 
Phoenix Contact Products 
25% restocking fee on most Phoenix Contact products. Some Phoenix Contact products may not be returned as designated by the manufacturer. All approved products must be returned to RSP Supply within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item if the original item is no longer available. “Return” constitutes receipt of the product by RSP Supply and not the mere issuance of an RMA. 
 
PowerSonic Products 
25% restocking fee on PowerSonic products. All approved products must be returned to RSP Supply within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item if the original item is no longer available. “Return” constitutes receipt of the product by RSP Supply, and not the mere issuance of an RMA. 
 
Polyphaser Products 
25% restocking fee on some Polyphaser products. All approved products must be returned to RSP Supply within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item if the original item is no longer available. “Return” constitutes receipt of the product by RSP Supply, and not the mere issuance of an RMA. 
 
Power Sonic Products – this this on here twice 
25% restocking fee on Power Sonic products. All approved products must be returned to RSP Supply within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item if the original item is no longer available. “Return” constitutes receipt of the product by RSP Supply, and not the mere issuance of an RMA. 
 
PowerStream Products 
25% restocking fee on PowerStream products. All approved products must be returned to RSP Supply within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item if the original item is no longer available. “Return” constitutes receipt of the product by RSP Supply, and not the mere issuance of an RMA. 
 
Rittal Products 

AIR CONDITIONERS ARE NON-RETURNABLE. 
25% restocking fee on Rittal products. All approved products must be returned to RSP Supply within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item if the original item is no longer available. “Return” constitutes receipt of the product by RSP Supply, and not the mere issuance of an RMA. 
 
Rohn Products 
25% restocking fee on Rohn products. All approved products must be returned to RSP Supply within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item if the original item is no longer available. “Return” constitutes receipt of the product by RSP Supply, and not the mere issuance of an RMA. 
 
Saginaw Products 
25% restocking fee on Saginaw products. All approved products must be returned to RSP Supply within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item if the original item is no longer available. “Return” constitutes receipt of the product by RSP Supply, and not the mere issuance of an RMA. 
 
Samlex Products 
25% restocking fee on Samlex products. All approved products must be returned to RSP Supply within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item if the original item is no longer available. “Return” constitutes receipt of the product by RSP Supply, and not the mere issuance of an RMA. 
 
Schneider Products 
25% restocking fee on Schneider products. All approved products must be returned to RSP Supply within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item if the original item is no longer available. “Return” constitutes receipt of the product by RSP Supply, and not the mere issuance of an RMA. 
 
Sola Products 
25% restocking fee on Sola products. All approved products must be returned to RSP Supply within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item if the original item is no longer available. “Return” constitutes receipt of the product by RSP Supply, and not the mere issuance of an RMA. 
 
Tatung Products 
25% restocking fee on some Tatung products. All approved products must be returned to RSP Supply within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item if the original item is no longer available. “Return” constitutes receipt of the product by RSP Supply, and not the mere issuance of an RMA. 
 
Transtector Products 
25% restocking fee on some Transtector products. All approved products must be returned to RSP Supply within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item if the original item is no longer available. “Return” constitutes receipt of the product by RSP Supply, and not the mere issuance of an RMA. 
 
WaveLink Products 
25% restocking fee on some WaveLink products. All approved products must be returned to RSP Supply within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item if the original item is no longer available. “Return” constitutes receipt of the product by RSP Supply, and not the mere issuance of an RMA. 
 
Vynkier Products 
25% restocking fee on some Vynkier products. All approved products must be returned to RSP Supply within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item if the original item is no longer available. “Return” constitutes receipt of the product by RSP Supply, and not the mere issuance of an RMA. 
 
Yaskawa Products 
35% restocking fee on some Yaskawa products. All approved products must be returned to RSP Supply within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item if the original item is no longer available. Returns must be in original and undamaged packaging, otherwise a handling/box fee will apply. Items that have been opened/installed/used are not applicable for any return unless the item is defective under manufacturer warranty. “Return” constitutes receipt of the product by RSP Supply, and not the mere issuance of an RMA. 
 
 
Manufacturer's Warranties 

  • Return for refund within: non-refundable 

  • Return for replacement within: non-replaceable 

 

RSP Supply does not offer any express warranties. However, many of the products available through RSPSupply.com are covered by Manufacturers' Warranties. If a product is covered by a manufacturer's warranty, it will be stated on that product's web page. Manufacturers' warranty details are typically available at the manufacturer's website. Please note that products in this category are non-refundable unless otherwise indicated.