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Home RSP Supply Return Policy

RSP Supply Return Policy

General Policy

These are RSP Supply's Standard Return Policies applicable only to products purchased directly from RSP Supply.

All product returns require a Return Merchandise Authorization (RMA) number.  You may obtain an RMA number by contacting RSP Supply Customer Service by calling us at (801) 532-2706 - option 4 OR extension 1039 or emailing returns@rspsupply.com 

Any return for a refund must be done within 30 days of purchase. Some returns may be subject to a restocking fee depending on the manufacturer. Below is a list of Manufacturers and their restocking fees.

Customer will be responsible for return shipping costs, unless there was an error made by RSP Supply. 

Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:

  • Any product not purchased from RSPSupply.com
  • Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number
  • Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product. (All packaging must be the original packaging in new condition without markings or damage)
  • Any product that exhibits physical damage

Out-of-Stock (Back-Order) Items

If RSP Supply no longer carries an item that is sent in for replacement, or if that item is simply out of stock, the item will be sent to our Back-Order RMA Department. You will be notified via email of two options: 1) RSP Supply can send you a comparable replacement item, or 2) RSP Supply can issue you a refund at the current market value of the product. A current-market-value refund may not exceed the original invoice price. If the item is returned within 30 days of the original invoice date, a full refund will be issued except in cases of manufacturer restocking fee.

Standard Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: Some Manufacturers

This is our Standard Return Policy. Items covered by this policy (Non-electrical or Stock items) must be returned to RSP Supply within 30 days of the date of delivery for this policy to apply. “Return” constitutes receipt of the product by RSP Supply, and not the mere issuance of an RMA. 

Limited Replacement Only Return Policy

Return for refund within: non-refundable
Return for replacement within: 30 days 
Items covered by this policy (Electrical or Non-Stock items) must be returned to RSP Supply within 30 days of the delivery date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item, if the original is no longer available. “Return” constitutes receipt of the product by RSP Supply, and not the mere issuance of an RMA. All electrical items returned will be tested by the manufacturer to ensure they have not been damaged.

Special Order or Custom-Made Products

This is our Final Sales Return Policy. This policy controls over any special order or custom-made products. Please contact the manufacturer for any concerns.

FINAL SALES RETURN POLICY--NO REFUNDS/EXCHANGES/REPLACEMENTS

  • No Refunds
  • No Exchanges
  • No Replacements
  • No Returns

Specific Return Policies by Product/Manufacturer:


3M

Restocking Fee: 15% (minimum $800 order value required for returns)

Return Policy: All returns require a Return Material Authorization (RMA number issued by RSP Supply).

  • Returns must be made within 30 days of receipt.
  • Returns without an RMA will not be accepted. The RMA number must be clearly marked on the return package and included with paperwork.
  • Returns must be at least $800 in value.
  • Items must be new, unused, unopened, in original 3M packaging, and in resalable condition. 3M determines final eligibility.
  • Special-order, discontinued, or non-returnable items are not eligible for return.
  • All return shipping costs are the customer’s responsibility.
  • Credit is issued at the original invoice value (less any applicable adjustments) after inspection and approval.

ABB

Restocking Fee: 30% (minimum $800 order value required for returns)

Return Policy: All returns must have an RMA number issued by RSP Supply.

  • Returns must be made within 30 days of receipt.
  • Returns without an RMA will not be accepted.
  • Returns must be at least $800 in value.
  • Returned items must be new, unused, in original packaging, full carton quantities, and in resalable condition. ABB determines final eligibility.
  • Non-catalog items, custom products, made-to-order items, “parts,” and cable tray products are non-returnable.
  • All return shipping costs are the customer’s responsibility, unless the return is due to an ABB error (must use ABB’s specified carrier for collect shipments).

ABB Drives

Retocking Fee: 35%

Return Policy: All returns must have an RMA number issued by RSP Supply 

  • Returns must be made within 30 days of receipt.
  • Returns without an RMA will not be accepted.
  • Returns must be at least $500 in value.
  • Returned items must be new, unused, in original packaging, full carton quantities, and in resalable condition. ABB determines final eligibility.
  • Non-catalog items, custom products,and made-to-order items are non-returnable.
  • All return shipping costs are the customer’s responsibility.

ACI 

Restocking Fee: 40% 

Return Policy: All returns must have an RMA number issued by RSP Supply.

  • Returns must be made within 30 days of receipt.
  • Returns without an RMS will not be accepted.
  • Items must be new, unused, in original packaging, unopened, and in resalable condition. 
  • Special-order items, items with an "X/" prefix, and prodcuts with limited shelf life (including most gas sensors, except CO2 sensors) are non-returnable.
  • All return shipping costs are the customer's responsibility. 

Adalet 

All products are sold as Non-Cancellable and Non-Returnable (NCNR). Returns are not accepted for any reason once the order has been placed. 

Allied Moulded

Restocking Fee: 20% (plus a 15% repackaging charge if items must be repackaged).

Return Policy: All returns must have an RMA number issued by RSP Supply.

  • Returns must be made within 30 days of receipt.
  • Returns without an RMA will not be accepted.
  • Only standard catalog items are eligible for return.
  • Items must be new, unused, of current design, in original packaging, and in full carton quantities.
  • Large quantity returns may not qualify and will be reviewed on a case-by-case basis.

APG

All products from APG are sold as Non-Cancellable and Non-Returnable (NCNR). Returns are not accepted once an order has been placed.

Absolute Process Instruments (API)

Restocking Fee: 30% + $89 inspection fee

Return Policy: All returns must have an RMA number issued by RSP Supply.

  • Returns must be made within 30 days of receipt.
  • Returns without an RMA will not be accepted.
  • Only new, unused products in original packaging are eligible for return. Installed, used, damaged, modified, or custom items cannot be returned.
  • When returning a product, remove all fittings and hoses and do not ship items in hard-sided cases. API is not responsible for any non-API products returned.
  • Credit is issued only after inspection and is subject to a 30% restocking fee and a minimum $89 inspection charge per item.

ASC 

Restocking Fee: 15% 

Return Policy: All returns must have an RMA number issued by RSP Supply.

  • Returns must be made within 30 days of receipt.
  • Returns without an RMA will not be accepted.
  • Items must be new, unused, in original packaging, and in resalable condition. If the product is found to be in working condition or the warranty is void, it will be returned without credit.
  • International shipments and special-order items are non-returnable.
  • All return shipping costs are the customer’s responsibility.

Baldor 

Restocking Fee: 15%

Return Policy: All returns must have an RMA number issued by RSP Supply. 

  • Returns must be made within 30 days of receipt.
  • Returns without an RMA will not be accepted.
  • Only standard stock products in new, unused condition are eligible for return. Items must be in original packaging, of current design, and not installed or configured.

BB Battery

All products are sold as Non-Cancellable and Non-Returnable (NCNR). Returns are not accepted for any reason once the order has been placed.

Beijer

Restocking Fee: 20%

Return Policy: All returns must have an RMA number issued by RSP Supply.

  • Returns must be made within 30 days of receipt.
  • Returns without an RMA will not be accepted.
  • Items must be new, unused (not powered on), in original packaging, and in resalable condition.
  • All return shipping costs are the customer’s responsibility.
  • Special-order or non-returnable items will not be accepted.

Benshaw

Restocking Fee: 25% 

Return Policy: All returns must have an RMA number issued by RSP Supply.

  • Returns must be made within 30 days of receipt.
  • Returns without an RMA will not be accepted. The RMA number must appear on the outside of the package and on all paperwork.
  • Only standard off-the-shelf or pre-engineered stock products are eligible for return.
  • Custom-engineered or manufactured products are non-returnable.
  • Returned items must be new, unused, never installed, and in original packaging.
  • All return shipping costs are the customer’s responsibility.
  • Credit will be issued after the product is evaluated and approved by the manufacturer.

Coolblue 

Restocking Fee: 40% 

Return Policy: All returns must have an RMA number issued by RSP Supply.

  • Returns must be made within 30 days of receipt.
  • Returns without an RMA will not be accepted.
  • Items must be new, unused, and in original packaging to be eligible.
  • Special-order or non-returnable items are not eligible for return.
  • All return shipping costs are the customer’s responsibility.

Danfoss

Restocking Fee: 25%

Return Policy: All returns must have an RMA number issued by RSP Supply.

  • Returns must be made within 30 days of receipt.
  • Returns without an RMA will not be accepted.
  • Items must be new, unused, in original packaging, and in resalable condition.
  • Special-order, custom, or non-returnable items are not eligible for return.
  • All return shipping costs are the customer’s responsibility.
  • Credit is issued only after the product is received, inspected, and approved by the manufacturer.

Delta 

Restocking Fee: 25%

Return Policy: All returns must have an RMA number issued by RSP Supply 

  • Returns must be made within 30 days of receipt. A return is considered complete only when the product is received by RSP Supply.
  • Returns without an RMA will not be accepted.
  • Approved items must be new, unused, and in original packaging.
  • Returns are only eligible for replacement with the same item (or an equivalent if unavailable). Credit is not issued for these products.
  • All return shipping costs are the customer’s responsibility.
  • Special-order or non-returnable items are not eligible for return.

DMS Wireless 

Restocking Fee: 25% (applies to approved products)

Return Policy: All returns must have an RMA number issued by RSP Supply 

  • Returns must be made within 30 days of receipt. A return is considered complete only when the product is received by RSP Supply.
  • Returns without an RMA will not be accepted.
  • Approved items must be new, unused, and in original packaging.
  • Returns are only eligible for replacement with the same item (or an equivalent if unavailable). Credit is not issued for these products.
  • All return shipping costs are the customer’s responsibility.
  • Special-order or non-returnable items are not eligible for return.

Dottie

All products are sold as Non-Cancellable and Non-Returnable (NCNR). Returns are not accepted for any reason once the order has been placed.

Dwyer

Restocking Fee: 20%

Return Policy: All returns must have an RMA number issued by RSP Supply.

  • Returns must be made within 30 days of receipt.
  • Returns without an RMA will not be accepted.
  • Returned items must be new, unused, and in original packaging. All items will be inspected upon return to confirm resalable condition. Products not meeting requirements will be returned without credit.
  • All return shipping costs are the customer’s responsibility.
  • Special-order or non-returnable items are not eligible for return.

Eaton

Restocking Fee: 25%

Return Policy: All returns must have an RMA number issued by RSP Supply.

  • Returns must be made within 30 days of receipt.
  • Returns without an RMA will not be accepted.
  • Eligible products are standard stocked Eaton items.
  • Items must be new, unused, uninstalled, in original packaging, and in resalable condition.

Edison

Restocking Fee: 25%

Return Policy: All returns must have an RMA number issued by RSP Supply.

  • Returns must be made within 30 days of receipt.
  • Returns without an RMA will not be accepted.
  • Eligible products are standard stocked Eaton items.
  • Items must be new, unused, uninstalled, in original packaging, and in resalable condition.
  • Special-order, custom, configured, or otherwise non-returnable items are not eligible for return. 

Ericson

Restocking Fee: 35% (an additional 20% repackaging fee may apply if products require repackaging)

Return Policy: All returns must have an RMA number issued by RSP Supply.

  • Returns must be made within 30 days of receipt.
  • Returns without an RMA will not be accepted. RMA numbers are valid for 30 days.
  • Only Make-to-Stock "Quick Ship" catalog items of current design are eligible for return.
  • Custom items, Make-to-Order, and Express Build products are non-returnable.
  • Returned items must be new, unused, in original packaging, and in resalable condition. Items requiring repackaging may incur an additional 20% fee.
  • Credit is issued only after the product is received and approved by the manufacturer.

Fluke 

Restocking Fee: 15%-20% (minimum 15% for returns; certain items may incur up to 20%)

Return Policy: All returns must have an RMA number issued by RSP Supply.

  • Returns must be made within 30 days of receipt.
  • Returns without an RMA will not be accepted.
  • Items must be in “as new” condition, unused, complete with all accessories, and in original packaging. Missing or damaged parts may result in additional charges.
  • Only serialized products and their accessories are eligible for return. Cables, carrying cases, and other non-serialized parts are non-returnable.

Freewave

Restocking Fee: 30% (applies to approved products) 

Return Policy: All returns must have an RMA number issued by RSP Supply

  • Returns must be made within 30 days of receipt. A return is considered complete only when the product is received by RSP Supply.
  • Returns without an RMA will not be accepted.
  • Approved items must be new, unused, and in original packaging.
  • Returns are only eligible for replacement with the same item (or an equivalent if unavailable). Credit is not issued for these products.
  • All return shipping costs are the customer’s responsibility.
  • Special-order or non-returnable items are not eligible for return.

GE

Restocking Fee: 30%

Return Policy: All returns must have an RMA number issued by RSP Supply.

  • Returns must be made within 30 days of receipt.
  • Returns without an RMA will not be accepted.
  • Returned items must be new, unused, and in original cartons with the RMA number clearly marked on the package. A copy of the RMA must be included inside the box.
  • All return shipping costs are the customer’s responsibility.
  • Special-order or non-returnable items are not eligible for return.

  • Credit is issued only after the product is received, inspected, and approved by the manufacturer.

GE MDS

Restocking Fee: 35% (applies to approved products)

Return Policy: All returns must have an RMA number issued by RSP Supply.

  • Returns must be made within 30 days of receipt. A return is considered complete only when the product is received by RSP Supply.
  • Returns without an RMA will not be accepted.
  • Approved items must be new, unused, and in original packaging. 
  • All return shipping costs are the customer's responsibility.
  • Special-order or non-returnable items are not eligible for return. 

Hirschmann

Restocking Fee: 20% (minimum, subject to inspection)

Return Policy: All returns must have an RMA number issued by RSP Supply.

  • Returns must be made within 30 days of receipt.
  • Returns without an RMA will not be accepted.
  • Returned items must be new, unused, in original packaging, and in resalable condition. Damaged or opened items may not be accepted.
  • All return shipping costs are the customer’s responsibility.
  • Special-order or non-returnable items are not eligible for return.

Hoffman

Restocking Fee: 25%

Return Policy: All returns must have an RMA number issued by RSP Supply.

  • Returns must be made within 30 days of receipt.
  • Returns without an RMA will not be accepted.
  • Items must be new, unused, and in original packaging to be eligible.
  • Air conditioners, non-stock items, make-to-order (MTO) products, and discontinued items are non-returnable.

Iboco

Restocking Fee: 30% (minimum), Some special-order or custom items may have a higher fee or be non-returnable.

Return Policy: All returns must have an RMA number issued by RSP Supply.

  • Returns must be made within 30 days of receipt.
  • Returns without an RMA will not be accepted.
  • Items must be new, unused, unopened, in original packaging, and in resalable condition. All returns will be inspected upon arrival.
  • Non-standard, custom, special-order, modified, or value-added products are non-returnable.
  • All return shipping costs are the customer's responsibility. 

Ideal

Restocking Fee: 25%

Return Policy: All returns must have an RMA number issued by RSP Supply.

  • Returns must be made within 30 days of receipt.
  • Returns without an RMA will not be accepted. The RMA number must be clearly marked on the outside of the package and included with paperwork. 
  • Approved items must be new, unused, in original packaging, and in resalable condition. Items not in proper condition. Items not in proper condition may be refued or subject to additional packagin charges of up to 15%.
  • Only items listed on the RMA will be considered for credit. 
  • Made-to-order, obsolete, discontinued, or non-returnable items are not eligible for return.
  • All return shipping costs are the customer's responsibility and must be sent prepaid. 

IDEC

All products are sold as Non-Cancellable and Non-Returnable (NCNR). Returns are not accepted for any reason once the order has been placed. 

Ilsco

Restocking Fee: 25% An additional 15% repackaging fee may apply if products are not returned in original packaging and resalable condition. 

Return Policy:  All returns must have an RMA number issued by RSP Supply.

  • Returns must be made within 30 days of receipt.
  • Returns must be at least $800 in value.
  • Returns without an RMA will not be accepted. The RMA number must appear on the outside of the return package, and only items listed on the RMA will be credited.
  • Returned items must be new, unused, in original packaging, and in resalable condition. If original packaging is not available, items must be in a carton or plastic bag clearly labeled with part number and quantity (one part number per carton/bag).
  • Made-to-order, obsolete, discontinued, and non-returnable items are not eligible for return.
  • All return shipping costs are the customer’s responsibility.

Invertek

Restocking Fee: 25% (applies to approved products)

Return Policy:  All returns must have an RMA number issued by RSP Supply.

  • Returns must be made within 30 days of receipt.
  • Returns without an RMA will not be accepted.
  • Returned items must be new, unused, undamaged, and in original packaging to qualify for credit.
  • Custom or specially sourced products are non-returnable.
  • Credit is issued at the original purchase price, less the 25% restocking fee.
  • All return shipping costs are the customer’s responsibility.

IVC Industrial Video Camera

All products are sold as Non-Cancellable and Non-Returnable (NCNR). Returns are not accepted for any reason once the order has been placed. 

Killark 

Restocking Fee: 40%

Return Policy: All returns must have an RMA number issued by RSP Supply. 

  • Returns must be made within 30 days of receipt.
  • Returns without an RMA will not be accepted.
  • Returned items must be new, unused, and in original packaging to qualify for credit.
  • Non-stock and special-order items are non-returnable.
  • All return shipping costs are the customer’s responsibility.

Littlefuse 

Restocking Fee: 40% 

Return Policy: All returns must have an RMA number issued by RSP Supply.

  • Returns must be made within 30 days of receipt.
  • Returns without an RMA will not be accepted.
  • Returned items must be new, unused, and in original packaging to qualify for credit.
  • Special-order, custom, or non-returnable items are not eligible for return.
  • All return shipping costs are the customer’s responsibility.

Lutze 

All prodcuts are sold as Non-Cancellable and Non-Returnable (NCNR). Returns are not accpeted for any reason once the order has been placed. 

Meltric

Restocking Fee: 25%

Return Policy: All returns must have an RMA number issued by RSP Supply.

  • Returns must be made within 30 days of receipt.
  • Returns without an RMA will not be accepted.
  • Returned items must be new, unused, undamaged, securely packaged, and in original packaging.
  • Only standard stocked products are eligible for return. Items manufactured or altered to customer specifications, as well as products rated for hazardous locations, are non-returnable.
  • All return shipping costs are the customer’s responsibility.

Mersen (Ferraz)

Restocking Fee: 25%

Return Policy: All returns must have an RMA number issued by RSP Supply.

  • Returns must be made within 30 days of receipt.
  • Returns without an RMA will not be accepted.
  • Returned items must be new, unused, undamaged, securely packaged, and in original packaging with all packing materials to qualify for credit.
  • Special-order or non-returnable items are not eligible for return.
  • All return shipping costs are the customer's responsibility. 

Morningstar 

Restocking Fee: 30%

Return Policy: All returns must have an RMA number issued by RSP Supply.

  • Returns must be made within 30 days of receipt.
  • Returns without an RMA will not be accepted.
  • Returned items must be new, unused, in original packaging, and in the same condition as received to qualify for credit.
  • All return shipping costs are the customer’s responsibility.
  • Special-order or non-returnable items are not eligible for return.

Moxa

Restocking Fee: 20%

Return Policy: All returns must have an RMA number issued by RSP Supply.

  • Returns must be made within 30 days of receipt.
  • Returns without an RMA will not be accepted.
  • Returned items must be new, unused, in original packaging, and in the same condition as received to qualify for credit.
  • Special-order and custom-build items are non-returnable.
  • All return shipping costs are the customer’s responsibility.
  • Credit will be issued after the product is received, inspected, and approved.

MTE

Restocking Fee: 30%

Return Policy: All returns must have an RMA number issued by RSP Supply.

  • Returns must be made within 30 days of receipt. 
  • Returns without an RMA will not be accepted. The RMA number must be clearly marked on the outside of the package and included on all paperwork.
  • Returned items must be new, unused, and in original packaging, and must be packaged securely to prevent damange during shipping. Items damaged in transit may not qualify.
  • Special-order or non-returnable items are not eligible for return.
  • All return shipping costs are the customer's responsibility.
  • Credit will be issued after the prodcut is received, inspected, and approved. 

Mulogic

Restocking Fee: 25%

Return Policy: All returns must have an RMA number issued by RSP Supply.

  • Returns must be made within 30 days of receipt. A return is considered complete only when the product is received by RSP Supply.
  • Returns without an RMA will not be accepted.
  • Approved items must be new, unused, and in original packaging.
  • Returns are only eligible for replacement with the same item (or an equivalent if unavailable). Credit is not issued for these products.
  • All return shipping costs are the customer’s responsibility.
  • Special-order or non-returnable items are not eligible for return.

Nidec

Restocking Fee: 20% or $200 minimum (whichever is greater)

Return Policy: All returns must have an RMA number issued by RSP Supply.

  • Returns must be made within 30 days of receipt. A return is considered complete only when the product is received by RSP Supply.
  • Returns without an RMA will not be accepted. The RMA number must be clearly marked on the return package and paperwork. 
  • Only the following standard prodcuts are eligible for return:
    • KB Electronics Variable Frequency Drives (except Triac controls, custom controls, fuses, resistors, and other KB component materials)
    • Commander C AC Drives
    • Commander S AC Drives
    • Digitax HD Servo Drives
    • HVAC Drive H300 AC Drives
    • Mentor MP DC Drives (208–480 V & 575 V only)
    • Pump Drive F600 AC Drives
    • Quantum MP DC Drives
    • Unidrive M AC Drives (115 V, 230 V, 460 V & 575 V only)
    • Drive options: Keypads and plug-in option modules for the drives listed above
    • Unimotor hd servo motors (all “Preferred” models in the Industrial price list)
    • Unimotor hd standard-length cables (SIBA_, SEBE_, SRBA_, SRBB_, MSBA_–MSBF_, MBBA_–MBBF_)
  • All other items are non-returnable.
  • Returned items must be new, unused, in original packaging, and in resalable condition.
  • All return shipping costs are the customer's responsibility.
  • Credit will be issued only after the product is received, inspected, and approved. 

Omega 

Restocking Fee: 20%

Return Policy: All returns must have an RMA number issued by RSP Supply.

  • Returns must be made within 30 days of receipt.
  • Returns without an RMA will not be accepted.
  • Returned items must be new, unused, and in original packaging to qualify for credit. All items will be inspected upon return, and products not in resalable condition will be returned without credit.
  • Special-order or non-returnable items are not eligible for return.
  • All return shipping costs are the customer’s responsibility.

Panduit 

All products are sold as Non-Cancellable and Non-Returnable (NCNR). Returns are not accepted for any reason once the order has been placed.

Parsec

Restocking Fee: 25%

Return Policy: All returns must have an RMA number issued by RSP Supply.

  • Returns must be made within 30 days of receipt.
  • Returns without an RMA will not be accepted.
  • Returned items must be new, unused, and in original packaging to qualify for credit. Items requiring repackaging or not meeting these conditions may be rejected for credit or accrue additional fees. 
  • All return shipping costs are the customer’s responsibility.
  • Special-order or non-returnable items are not eligible for return.

PCTEL

Restocking Fee: 25% 

Return Policy: All returns must have an RMA number issued by RSP Supply.

  • Returns must be made within 30 days of receipt.
  • Returns without an RMA will not be accepted.
  • Returned items must be new, unused, unaltered, uncut, in original packaging, and include all components and manuals.
  • Installed equipment, software, non-cancellable/non-returnable items, value-added or tuned products, and cut-to-length cable are not returnable.
  • Credit will be issued after inspection, less restocking and applicable charges.

Peplink

Restocking Fee: 30% 

Return Policy: All returns must have an RMA number issued by RSP Supply.

  • Returns must be made within 30 days of receipt.
  • Returns without an RMA will not be accepted.
  • Returned items must be new, unused, and in original packaging to qualify for credit. Items requiring repackaging or not meeting these conditions may be rejected for credit or accrue additional fees.
  • All return shipping costs are the customer’s responsibility.
  • Special-order or non-returnable items are not eligible for return.

Phoenix Contact 

Restocking Fee: 25% 

Return Policy: All returns must have an RMA number issued by RSP Supply.

  • Returns must be made within 30 days of receipt.
  • Returns without an RMA will not be accepted.
  • Returned items must be new, unused, in original and unopened packaging with the factory seal intact, and include all accessories and manuals. Only items of current production are eligible for return.
  • Special-order or non-returnable items are not eligible for return.
  • All return shipping costs are the customer’s responsibility.

Polyphaser

Restocking Fee: Up to 25% (applies to approved products)

Return Policy: All returns must have an RMA number issued by RSP Supply.

  • Returns must be made within 30 days of receipt.
  • Returns without an RMA will not be accepted. The RMA number must be clearly marked on the outside of the package and included with paperwork.
  • Items must be new, unused, unopened, and in original packaging to qualify for full credit. Products that require repackaging may be subject to a restocking fee of up to 25%.
  • Special-order, custom, non-standard, or assembled products are non-returnable.
  • All return shipping costs are the customer’s responsibility and must be sent prepaid.

PowerSonic Battery

Restocking Fee: 20% (plus a possible recharge fee)

Return Policy: All returns must have an RMA number issued by RSP Supply.

  • Returns must be made within 30 days of receipt.
  • Returns without an RMA will not be accepted. 
  • Items must be new, unused, unopened, and in original packaging, and securely packaged to prevent damage during transit.
  • Special-order, custom, non-standard, or assembled products are non-returnable.
  • All return shipping costs are the customer’s responsibility.
  • Credit is subject to inspection and approval. Products returned due to customer error, overstock, or other non-warranty reasons may incur both a 20% restocking fee and a recharge fee.

PowerStream 

Restocking Fee: 25%

Return Policy: All returns must have an RMA number issued by RSP Supply.

  • Returns must be made within 30 days of receipt.
  • Returns without an RMA will not be accepted. The RMA number must be clearly marked on the outside of the package and included with all paperwork.
  • Returned items must be new, unused, and include all original accessories and packaging. Missing items or damaged packaging may reduce or void credit.
  • Special-order, custom, non-standard, or assembled products are non-returnable.
  • All return shipping costs are the customer’s responsibility. Shipments sent freight-collect will be refused.
  • Credit is issued only after inspection and approval by the manufacturer.

PULS

Restocking Fee: 30%

Return Policy: All returns must have an RMA number issued by RSP Supply.

  • Returns must be made within 30 days of receipt.
  • Returns without an RMA will not be accepted.
  • Returned items must be new, unused, and in 100% resalable condition with all original packaging.
  • Items showing signs of use, damage, missing parts, or improper packaging may be rejected and returned without credit.
  • Special-order or non-returnable items are not eligible for return.
  • All return shipping costs are the customer’s responsibility.

Raycap

All products are sold as Non-Cancellable and Non-Returnable (NCNR). Returns are not accepted for any reason once the order has been placed. 

RDA

Restocking Fee: 25% (minimum return value of $550)

Return Policy: All returns must have an RMA number issued by RSP Supply.

  • Returns must be made within 30 days of receipt.
  • Returns without an RMA will not be accepted. The RMA number must be clearly marked on the package and included with paperwork.
  • Returned items must be new, unused, factory-sealed, and in resalable condition. All returns are subject to inspection, and non-saleable or damaged materials will not be credited.
  • Only regular catalog items of current design are eligible for return. Discounted, special-order, or non-returnable items are not eligible.
  • Returns must be shipped freight prepaid to the location specified by RSP Supply.
  • Credit is issued at the original invoice price, less restocking and handling charges, after inspection and approval.

Rittal

Restocking Fee: 30% (up to 100% if items require significant repackaging)

Return Policy: All returns must have an RMA number issued by RSP Supply.

  • Returns must be made within 30 days of receipt.
  • Returns without an RMA will not be accepted. The RMA number must be clearly marked on the package and included with paperwork.
  • Returned items must be new, unused, unaltered, and in original Rittal packaging. Items not in “as shipped” packaging or requiring extensive rework may be subject to a repackaging fee of up to 100%.
  • Specials and non-stock items are non-returnable.
  • Returns must be packaged and palletized securely to prevent damage during shipping.
  • All return shipping costs are the customer’s responsibility.
  • Credit is issued only after the product is received, inspected, and approved.

Rohn

Restocking Fee: 20%

Return Policy: All returns must have an RMA number issued by RSP Supply.

  • Returns must be made within 30 days of receipt.
  • Returns without an RMA will not be accepted. The RMA number must be clearly marked on the package and included with paperwork.
  • Returned items must include the original packing receipt and order number, be new, unused, and in original packaging.
  • Special-order, safety accessories, and non-returnable items are not eligible for return.
  • All return shipping costs are the customer’s responsibility.

Saginaw

Restocking Fee: 20%

Return Policy: All returns must have an RMA number issued by RSP Supply.

  • Returns must be made within 30 days of receipt.
  • Returns without an RMA will not be accepted. 
  • Returned items must be new, unused, and in original packaging. All returns are subject to inspection. Items not in resalable condition may be returned without credit or may incur additional charges.
  • Special-order, safety accessories, and non-returnable items are not eligible for return.
  • All return shipping costs are the customer’s responsibility.

Samlex

Restocking Fee: 25%

Return Policy: All returns must have an RMA number issued by RSP Supply.

  • Returns must be made within 30 days of receipt. A return is considered complete only when the product is received by RSP Supply. 
  • Returns without an RMA will not be accepted. 
  • Approved items must be new, unused, and in original packaging.
  • Returns are only eligible for replacement with the same item (or an equivalent if unavailable). Credit is not issued for these products. 
  • Special-order, safety accessories, and non-returnable items are not eligible for return.
  • All return shipping costs are the customer’s responsibility.

ScadaPack

Restocking Fee: 25%

Return Policy: All returns must have an RMA number issued by RSP Supply.

  • Returns must be made within 30 days of receipt. A return is considered complete only when the product is received by RSP Supply. 
  • Returns without an RMA will not be accepted. 
  • Approved items must be new, unused, and in original packaging.
  • Returns are only eligible for replacement with the same item (or an equivalent if unavailable). Credit is not issued for these products. 
  • Special-order, safety accessories, and non-returnable items are not eligible for return.
  • All return shipping costs are the customer’s responsibility.

SCALA

Restocking Fee: 25%

Return Policy: All returns must have an RMA number issued by RSP Supply.

  • Returns must be made within 30 days of receipt. 
  • Returns without an RMA will not be accepted. 
  • Returned items must be new, unused, unaltered, uncut, in original packaging, and include all compnents and manuals.
  • Installed equipment, software, non-cancellable/non-returnable items, value-added or tuned products, and cut-to-length cable are not returnable. 
  • Credit will be issued after inspection, less restocking and applicable charges. 

Schneider Electric 

Restocking Fee: 25%

Return Policy: All returns must have an RMA number issued by RSP Supply.

  • Returns must be made within 30 days of receipt. 
  • Returns without an RMA will not be accepted. 
  • Returned items must be new, unused, and in original packaging, in resalable condition. 
  • Special-order or non-returnable items are not eligible for return. 
  • Credit is issued only after the prodcut is received, inspected, and approved.
  • All return shipping costs are the customer's responsibility. 

SCI

Restocking Fee: 25%

Return Policy: All returns must have an RMA number issued by RSP Supply.

  • Returns must be made within 30 days of receipt. 
  • Returns without an RMA will not be accepted. 
  • Returned items must be new, unused, and in original packaging, and in resalable condition. 
  • Items found to be in working condition or with a voided warranty will be returned without credit. 
  • Special-order or non-returnable items are not eligible for return. 
  • All return shipping costs are the customer's responsibility. 

Semtech

Restocking Fee: 30% (may be waived if items are returned in original, unused condition and packaging.)

Return Policy: All returns must have an RMA number issued by RSP Supply.

  • Returns must be made within 30 days of receipt. 
  • Returns without an RMA will not be accepted. 
  • Returned items must be new, unused, and in original packaging to qualify for credit.
  • Items requiring repackaging or not meeting these conditions may still be subject to the restocking fee. 
  • Special-order or non-returnable items are not eligible for return. 
  • All return shipping costs are the customer's responsibility. 

Siemens 

Restocking Fee: 20% (minimum return value of $550)

Return Policy: All returns must have an RMA number issued by RSP Supply.

  • Returns must be made within 30 days of receipt. 
  • Returns without an RMA will not be accepted. 
  • Returned items must be new, unused, and in original packaging, and in resalable condition.
  • Returns must be at least $550 in value.
  • Special-order or non-returnable items are not eligible for return. 
  • All return shipping costs are the customer's responsibility. 
  • Credit is issued only after the prodcut is received, inspected and approved. 

Sola

Restocking Fee: 15% or $50 (whichever is greater)

Return Policy: All returns must have an RMA number issued by RSP Supply.

  • Returns must be made within 30 days of receipt. 
  • Returns without an RMA will not be accepted. The RMA number must be clearly marked on the package and included with paperwork. 
  • Returned items must be new, unused, and in original unopened packaging, and in resalable condition. All returns are subject to inspection and approval. 
  • Special-order, discontinued, custom, or non-returnable items (including cast junction boxes, enclosures, and Reelite products) are not eligible for return. 
  • All return shipping costs are the customer's responsibility. 
  • Credit is issued after inspection, less restocking and applicable charges. 

Stahlin

Restocking Fee: 20% (additional charges may apply if items require repackaging)

Return Policy: All returns must have an RMA number issued by RSP Supply.

  • Returns must be made within 30 days of receipt. 
  • Returns without an RMA will not be accepted. The RMA number must be clearly marked on the package and included with paperwork. 
  • Only current design stock prodcuts (availability codes A and B) in resalable condition are eligible for return. 
  • Specially fabricated items, custom products, and items with availability code "C" are non-returnable. 
  • Returned items must be new, unused, and in original packaging. Items requiring repackaging may be subject to additional charges beyond the 20% restocking fee.
  • All return shipping costs are the customer’s responsibility and must be sent prepaid.
  • Credit is issued only after the product is received, inspected, and approved.

Tatung 

All products are sold as Non-Cancellable and Non-Returnable (NCNR). Returns are not accepted for any reason once the order has been placed.

TCI

Restocking Fee: 35%

Return Policy: All returns must have an RMA number issued by RSP Supply.

  • Returns must be made within 30 days of receipt. 
  • Returns without an RMA will not be accepted. The RMA number must be clearly marked on the package and included with paperwork. 
  • Returned items must be new, unused, in original packaging, and in resalable condition. All returns are subject to inspection and approval.
  • Special-order or non-returnable items are not eligible for return.
  • All return shipping costs are the customer’s responsibility.

Tatung TE Sensors (Telemecanique) 

All products are sold as Non-Cancellable and Non-Returnable (NCNR). Returns are not accepted for any reason once the order has been placed.

Teco

Restocking Fee: 15% (additional charges may apply if items are not returned in original packaging or resalable condition)

Return Policy: All returns must have an RMA number issued by RSP Supply.

  • Returns must be made within 30 days of receipt. 
  • Returns without an RMA will not be accepted. 
  • Returned items must be new, unused, in original packaging, and in resalable condition. Items not meeting these requirements may incur additional charges or be returned without credit.
  • Modified motors and special-order items are non-returnable. 
  • All return shipping costs are the customer’s responsibility.

Tek-Trol

Restocking Fee: 25% (plus applicable shipping charges)

Return Policy: All returns must have an RMA number issued by RSP Supply.

  • Returns must be made within 30 days of receipt. 
  • Returns without an RMA will not be accepted. The RMA number must be clearly marked on the return package and included with paperwork.
  • Returned items must be new, unused, in original packaging, and in resalable condition.
  • Special-order or non-returnable items are not eligible for return. 
  • All return shipping costs are the customer’s responsibility.
  • Credit will be issued after the prodcut is received, inspected, and approved. 

Toshiba 

Restocking Fee: 25%

Return Policy: All returns must have an RMA number issued by RSP Supply.

  • Returns must be made within 30 days of receipt. 
  • Returns without an RMA will not be accepted. 
  • Returned items must be new, unused, "like new", uninstalled, and in original Toshiba packaging to qualify for credit.
  • Special-built, modified, or non-returnable items are not eligible for return. 
  • All return shipping costs are the customer’s responsibility.
  • Credit will be issued after the prodcut is received, inspected, and approved. 

Transtector

Restocking Fee: 25%

Return Policy: All returns must have an RMA number issued by RSP Supply.

  • Returns must be made within 30 days of receipt. 
  • Returns without an RMA will not be accepted. The RMA number must be clearly marked on the outside of the package and included with paperwork.
  • Returned items must be new, unused, unopened, and in original packaging. 
  • Special-order, custom, non-standard prodcuts, or cable assemblies are not returnable.  
  • All return shipping costs are the customer’s responsibility.
  • Credit will be issued after the prodcut is received, inspected, and approved. 

TSLOTS Products

Restocking Fee: 25% (applies to approved products; additional deductions may apply for items not in resalable condition)

Return Policy: All returns must have an RMA number issued by RSP Supply.

  • Returns must be made within 30 days of receipt. 
  • Returns without an RMA will not be accepted. The RMA number must be clearly marked on the outside of the package and included with paperwork.
  • Returned items must be new, unused, unopened, in original packaging and in resalable condition. Items not in proper condition may be returned without credit or may be credited at scrap value.
  • Cut extrusion, special-order, and non-returnable items are not eligible for return.
  • All return shipping costs are the customer’s responsibility.
  • All shipments must be signed for at delivery to be considered eligible for return. Any damage or missing items must be noted on the delivery receipt at the time of delivery. Claims for hidden damage or shortages must be reported within 5 business days of receipt with supporting photos.
  • Credit will be issued after the prodcut is received, inspected, and approved. 

WaveLink 

Restocking Fee: 20%

Return Policy: All returns must have an RMA number issued by RSP Supply.

  • Returns must be made within 30 days of receipt.
  • Returns without an RMA will not be accepted. The RMA number must be clearly marked on the package and included with paperwork.
  • Returned items must be new, unused, and in original packaging, in resalable condition.
  • Special-order or non-returnable items are not eligible for return.
  • All return shipping costs are the customer’s responsibility and must be sent prepaid.
  • Credit will be issued only after the product is received, inspected, and approved.

Weidmuller

Restocking Fee: 50%

Return Policy: All returns must have an RMA number issued by RSP Supply.

  • Returns must be made within 30 days of receipt.
  • Returns without an RMA will not be accepted. The RMA number must be clearly marked on the package and included with paperwork.
  • Returned items must be new, unused, in original packaging with all accessories, and free of writing, labels, or damage. Items not in resalable condition may be refused and returned at the customer’s expense.
  • Special-order or non-returnable items are not eligible for return.
  • All return shipping costs are the customer’s responsibility.
  • Credit is issued only after the product is received, inspected, and approved by the manufacturer.

World Wide Electric

Restocking Fee: 20% (minimum $75)

Return Policy: All returns must have an RMA number issued by RSP Supply.

  • Returns must be made within 30 days of receipt.
  • Returns without an RMA will not be accepted. The RMA number must be clearly marked on the package and included with paperwork.
  • Returned items must be new, unused, in original packaging with all accessories, and free of writing, labels, or damage. Items not in resalable condition may be refused and returned at the customer’s expense.
  • Special-order or non-returnable items are not eligible for return.
  • All return shipping costs are the customer’s responsibility, and products must be shipped to the location specified by RSP Supply.
  • Credit will be issued only after the product and packaging are received, inspected, and approved.

Yaskawa 

Restocking Fee: 25% (applies to approved products)

Return Policy: All Yaskawa returns require a Case ID from Yaskawa before RSP Supply can issue a Return Material Authorization (RMA). Our operations team will work directly with Yaskawa’s technical team to troubleshoot issues before approving a return.

  • After receiving a Case ID, you must obtain an RMA number from RSP Supply.
  • Returns must be made within 30 days of receipt.
  • Returns without an RMA will not be accepted. The RMA number must be clearly marked on the return package and paperwork.
  • Returned items must be new, unused, undamaged, and in original packaging. Boards and servopacks must be returned in sealed, anti-static bags to qualify for credit.
  • Custom parts, special-order, and non-returnable items are not eligible for return.
  • All return shipping costs are the customer’s responsibility.
  • Credit is issued only after the product is received, inspected, and approved.

For Warranty Evaluations and Repairs, credits/refunds will NOT be issued until after the factory evaluation is completed.

Products repaired or replaced during the warranty period shall be covered by the foregoing warranty for the remainder of the original warranty period or ninety (90) days from date of the repair or shipment of the replacement, whichever is longer.

Manufacturer's Warranties

  • Return for refund within: non-refundable
  • Return for replacement within: non-replaceable

RSP Supply does not offer any express warranties. However, many of the products available through RSPSupply.com are covered by Manufacturers' Warranties. If a product is covered by a manufacturer's warranty, it will be stated on that product's web page. Manufacturers' warranty details are typically available at the manufacturer's website. Please note that products in this category are non-refundable unless otherwise indicated.

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  RSP Supply
710 S Redwood Road
North Salt Lake, Utah 84054

  801-532-2706
  sales@rspsupply.com

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